{"id":16486,"date":"2014-08-05T15:36:41","date_gmt":"2014-08-05T15:36:41","guid":{"rendered":"http:\/\/clekis.com\/?p=16486"},"modified":"2014-08-05T15:36:41","modified_gmt":"2014-08-05T15:36:41","slug":"t-mobile-lawsuit-lead-big-trouble-un-carrier","status":"publish","type":"post","link":"https:\/\/themediabeast.com\/resources\/t-mobile-lawsuit-lead-big-trouble-un-carrier\/","title":{"rendered":"T-Mobile Lawsuit can Lead to Big Trouble for &#8220;Un-Carrier&#8221;"},"content":{"rendered":"<p><a href=\"http:\/\/clekis.com\/wp-content\/uploads\/2014\/08\/logo_tmobile.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-16487\" src=\"http:\/\/clekis.com\/wp-content\/uploads\/2014\/08\/logo_tmobile-300x69.jpg\" alt=\"logo_tmobile\" width=\"300\" height=\"69\" \/><\/a><\/p>\n<h2 class=\"article-excerpt\" style=\"color: #282828;\">Allegations that T-Mobile made millions off scam text messages could tarnish its consumer-friendly &#8216;Un-Carrier&#8217; image.<\/h2>\n<aside class=\"right-rail-module rr-related\" style=\"color: #282828;\" data-name=\"rr-related\">\n<div class=\"read-more-inline related\">T-Mobile has spent the last year and a half telling us again and again that it\u2019s not like the other wireless carriers. Stuck in fourth place in the market after a failed merger with AT&amp;T, the company transformed into the \u201cUn-Carrier\u201d as a way to differentiate itself from rivals Verizon, AT&amp;T and Sprint. The campaign is part disruptive business model, part slick marketing.<!--more--><\/div>\n<div class=\"read-more-inline related\"><\/div>\n<div class=\"read-more-inline related\">T-Mobile has ended two-year contracts, eliminated automatic overage fees and prevented its customers from racking up huge data charges while traveling abroad. And T-Mobile CEO\u00a0<a style=\"color: #0c97d2;\" href=\"http:\/\/time.com\/tag\/wireless-industry\/\" target=\"_blank\">John Legere<\/a>, once a buttoned-up executive at AT&amp;T, now hurls vulgarities at his competitors and crashes their corporate parties, essentially trolling them the way we all wish we could when our phone bill comes in each month. It\u2019s an effective one-two punch that instantly conveys that T-Mobile is a company run by real people that want to help the little guy.<\/div>\n<\/aside>\n<p>The \u201cUn-Carrier\u201d image is now in peril, thanks to a\u00a0<a style=\"color: #0c97d2;\" href=\"http:\/\/time.com\/author\/victor-luckerson\/\" target=\"_blank\"><span style=\"color: rgb(0, 0, 0);\">lawsuit<\/span><\/a>\u00a0from the Federal Trade Commission claiming that T-Mobile profited from bogus charges for unwanted premium text message services on customers\u2019 bills. The annoying spam texts for things like flirting tips and horoscopes cost $9.99 per month and were charged to customers via third-party companies in a<a style=\"color: #0c97d2;\" href=\"http:\/\/time.com\/2950184\/what-is-text-message-cramming\/\" target=\"_blank\"><span style=\"color: rgb(0, 0, 0);\">\u00a0process known as \u201ccramming.\u201d<\/span><\/a>\u00a0T-Mobile kept as much as 40 percent of the money from these fees, generating hundreds of millions of dollars, according to the FTC. The Commission also claims T-Mobile buried these charges deep in users\u2019 bills and refused to refund some customers\u2019 money when they complained. T-Mobile could be on the hook for millions of dollars to repay customers for the charges, according to the FTC.<\/p>\n<p style=\"color: #282828;\">T-Mobile, however, says the allegations are without merit. In a<a style=\"color: #0c97d2;\" href=\"http:\/\/newsroom.t-mobile.com\/news\/our-reaction-to-the-ftc-lawsuit.htm\" target=\"_blank\">statement<\/a>, CEO John Legere said the company stopped billing for premium texting services last year and has already launched a program to refund customers for fraudulent charges. \u201cT-Mobile is fighting harder than any of the carriers to change the way the wireless industry operates and we are disappointed that the FTC has chosen to file this action against the most pro-consumer company in the industry rather than the real bad actors,\u201d he said.<\/p>\n<p style=\"color: #282828;\">Whatever punishment the courts might levy, the real cost to T-Mobile is in how this legal battle could affect its image. The company claims to be on a righteous campaign to save customers from petty charges from their cellphone carriers. Burying unwanted fees for daily horoscopes in customers\u2019 bills is the antithesis of the \u201cUn-Carrier\u201d ethos.<\/p>\n<p style=\"color: #282828;\">\u201cIt does hurt T-Mobile\u2019s brand because obviously it\u2019s built around consumer-friendliness,\u201d Chetan Sharma, a mobile industry analyst, says of the FTC complaint. \u201cI was a bit surprised that T-Mobile didn\u2019t just try to settle it.\u201d<\/p>\n<p style=\"color: #282828;\">In Legere\u2019s statement, the T-Mobile chief pointed out that deceptive charges from shady third parties have plagued the entire wireless industry for a long time. Last fall, T-Mobile, AT&amp;T and Sprint all signed an agreement with 45 states to stop billing customers for premium text messages. Verizon did not sign the specific agreement but committed to the same principle. Meanwhile, the FTC is also pursuing non-carriers involved in cramming schemes, like companies that feed wireless carriers false phone numbers for billing, several of which it has already sued.<\/p>\n<p style=\"color: #282828;\">An FTC spokesman declined to comment on the cramming practices of other wireless carriers or whether the agency would file legal action against them as well.<\/p>\n<p style=\"color: #282828;\">It\u2019s likely that T-Mobile\u2019s actions regarding cramming were not out of the ordinary for the wireless industry\u2014and the problem itself, a relic of the days when people bought digital goods through SMS rather than through online app stores, has mostly been eradicated. But this is supposed to be a company that\u2019s about flouting the rules, not playing by them. A T-Mobile without the arrogant CEO and the customer-first mentality is just a fourth-place carrier with a\u00a0<a style=\"color: #0c97d2;\" href=\"http:\/\/bgr.com\/2014\/03\/05\/verizon-vs-att-coverage-map\/\" target=\"_blank\">wireless network<\/a>\u00a0that can\u2019t stack up to AT&amp;T\u2019s or Verizon\u2019s in many areas. Now that the company has been singled out by the FTC, it will be critical for T-Mobile that it proves it has customers\u2019 best interest at heart.<\/p>\n<p style=\"color: #282828;\">\u201cThey should probably put out the data on [cramming] as to how big of an issue it is so people can understand the scale,\u201d Sharma says. \u201cThe FTC\u2019s lawsuit makes us believe that it\u2019s a much bigger problem than it might be. Without the numbers, it\u2019s very hard to say which way it is.\u201d<\/p>\n<p style=\"color: #282828;\"><em>Article originally appeared on Time.com<\/em><\/p>\n<aside class=\"right-rail-module rr-mag\" style=\"color: #282828;\" data-name=\"rr-mag\">\n<div class=\"read-more-inline magazine has-cover\">\n<h6 class=\"read-more-list-h read-more-popular\" style=\"color: #e90606 !important;\"><\/h6>\n<\/div>\n<\/aside>\n","protected":false},"excerpt":{"rendered":"<p>Allegations that T-Mobile made millions off scam text messages could tarnish its consumer-friendly &#8216;Un-Carrier&#8217; image. T-Mobile has spent the last [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","footnotes":""},"categories":[116,203],"tags":[319,320,322],"class_list":["post-16486","post","type-post","status-publish","format-standard","hentry","category-legal-blog","category-cellphones","tag-cramming","tag-ftc-2","tag-tmobile-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.8 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>T-Mobile Lawsuit can Lead to Big Trouble for &quot;Un-Carrier&quot; - MMG Resources<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/themediabeast.com\/resources\/t-mobile-lawsuit-lead-big-trouble-un-carrier\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T-Mobile Lawsuit can Lead to Big Trouble for &quot;Un-Carrier&quot;\" \/>\n<meta property=\"og:description\" content=\"Allegations that T-Mobile made millions off scam text messages could tarnish its consumer-friendly &#8216;Un-Carrier&#8217; image. 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